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Take the guesswork out of gifting and let them choose their favourite gear.

Send your gift by email.

Send your gift by email.

Left it too late? Our eGift cards are powered by our partner CashStar, and are delivered to your inbox instantly, or at your preferred date.

Got a question?

Got a question?

Whether it’s about purchasing or redeeming your gift card, or finding out how much you have left, our FAQ has the answers.

Have an eGift Card already?

You can check your gift card balance by clicking the link below and entering your Gift Card number.

Check Gift Card Balance
Gifts that feel like magic.

Gifts that feel like magic.

Put a bow on one of these holiday wonders.
The gift of presence.

The gift of presence.

Put their goals into focus with gifts that skip distractions.
Magic—in gift form.

Magic—in gift form.

Some gifts say, “I get you”. This is where you find them.

Gift Card FAQ

How do I check the balance and transaction history on my gift card?

There are three ways to check your gift card balance:

1. Through our gift card balance checker above.
2. By selecting 'Redeem a gift card' above the payment options at the checkout.
3. In store

For options 1 & 2, enter and apply your gift card number and pin to reveal your balance. Your gift card balance won't be redeemed until you place your order, so you can remove your gift card and continue shopping.

Your transaction history will be visible in option, or alternatively, you can contact our Guest Education Centre for support.

You can check your gift card balance by selecting 'Redeem a gift card' above the payment options at the checkout.

Enter and apply your gift card number and pin to reveal your balance.

Your gift card balance won't be redeemed until you place your order so you can remove your gift card and continue shopping.

Alternatively, you can check the balance of your gift card in store. Regarding the transaction history, you can reach out to the GEC for us to look into this.

Where can I redeem my gift card?

Yes. You can redeem your gift card both online and in-store.

If using our gift cards at a lululemon store outside of New Zealand, the balance will be converted to the currency of the country of purchase.

Unfortunately, our gift cards cannot be redeemed in the following locations: Qatar, Bahrain, Oman, Kuwait, UAE. Note that gift cards purchased in China Mainland, Mexico, Dubai or Qatar can only be redeemed in the same country of purchase.

How can I redeem my gift card?

When using your gift card online, the balance will be deducted at the billing stage.

Follow these steps to redeem your gift card:

1. Fill in your contact and shipping information and select your shipment method.
2. Continue to Billing.
3. Select your payment method. Gift Card can be found above the list of payment options.
4. Enter the gift card number and pin to check your balance and redeem the balance.
5. Review Order.
6. Finally, tick the Terms and Conditions box and ‘submit order’ to place your order.

Please note that you can redeem up to two gift cards per order plus one credit card.

I want to place an order online using my gift card. Can I combine it with PayPal if there isn’t enough money on the gift card?

Currently, gift card payments cannot be combined with PayPal. However, you can combine one with a credit card or another gift card.

Please note that you can redeem up to two gift cards per order plus one credit card.

Can I redeem my gift-card for cash?

Our gift cards cannot be replaced or redeemed for cash unless the amount remaining is less than $10.00.

I lost my gift card, what should I do?

We can’t replace gift cards if they’re lost, stolen, destroyed, or used without your permission. So, hold on to them tight! Gift cards should be treated like cash.

Will I be refunded on the same gift card if I return a product?

If you initially used a gift card to place an order but need to return it, you will be refunded onto a new gift card which you will receive once the return is processed.

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.

Will I be refunded on the same gift card if my order has been cancelled?

If you used a gift card to place an order but the order was cancelled, you will be refunded onto the same gift card used to place the order. We recommend keeping hold of your gift card, until your order arrives.

If your order was placed with both a gift card and credit card, the refund method will depend on the refund value and the amount initially covered by each payment method used.

Will my gift card expire?

Our gift cards are good to use in-store or online; they also never expire or depreciate and are final sale. They're treated like cash, which means if they're lost or stolen, we cannot replace them.

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