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You can now use your R&D discount online.

lululemon Research & Development Program
New Zealand
Terms and Conditions

 

 


Are you a leader in sweat?


Our R&D Program is for leaders of the #thesweatlife. It’s our way of recognising and celebrating the athletic leaders who are elevating our communities. In exchange for feedback on our product, members receive a discount on product purchased for themselves. At lululemon, we set the standard in technical fabrics and functional designs. By joining the program, testing our product and providing us with experiential feedback, we can further evolve our product and create technical apparel that works with the body, for the body.

We’ve recently made some updates to our R&D program. These include:

• R&D members can now use their discount on full-price items when shopping online! Simply create an account or sign in, add your items to your cart and check out with the promo code "R&D".

• R&D members can now provide their feedback on product online by emailing gec@lululemon.com.au.

• R&D members will be required to verify their membership in-store annually to remain part of the program.

For the full details, please read the Terms and Conditions of the program below. 

To ensure you remain a part of this program, please head into your local store and verify your membership details with the team by Friday, 30 April 2021. If you have any questions about these updates, you can ask your local store team or contact our Guest Education Centre.

 

What does R&D stand for?
Research and Development Program

 

 

Who can enrol in the R&D program?
The R&D program is for current, active “leaders in sweat” in their communities. We will determine your eligibility at our sole discretion.

 

Who is eligible to apply to be an R&D member?

• Yoga Instructors

• Pilates Instructors

• Personal Trainers

• Group Fitness Trainers

• Dance Instructors

• Professional Run Club leaders

• Professional athletes

• Physiotherapists

• Chiropractors

• Osteopaths

 

Current lululemon employees are excluded from this program.

 

How do I sign up?
Visit your local lululemon store for more information and to verify your eligibility. In order to validate your R&D membership, you will need to go to your local lululemon store within New Zealand and provide proof of eligibility in the form of a current teaching schedule or qualification with your name on it. We will determine your eligibility to the program at our sole discretion. Once your eligibility is confirmed, your membership shall continue for one year from the date of the confirmation unless terminated by us earlier. There's no limit to the number of times your membership can be renewed upon its expiry. As long as you continue to fit our eligibility criteria or your membership is not terminated by us, we want to keep you in the program!

 

 

How do I use the R&D member discount?

Online

Once we have completed any necessary verification and your eligibility is confirmed at your local lululemon store within New Zealand, you should receive an email with the discount code to use when shopping online.

Before adding items to your cart, make sure you're logged into your lululemon.co.nz account that has the same email address as you used when you registered for the program in store. Then shop your heart out and add your items to your cart! When you're ready to checkout, simply plug your code into the "promo code" box on step 2 of checkout. That will apply the discount and you can finish checking out! As a reminder, the discount only applies to the purchase of goods for your own use.

In Store

Once we have completed any necessary verification and your eligibility is confirmed at your local lululemon store within New Zealand, you're in! From there, all you need to do to shop in-store and identify yourself as an R&D member to the educator when making your purchase and present a piece of photo ID that matches your account. As a reminder, the discount only applies to the purchase of goods for your own use.

 

 

How do I give feedback?

There are two ways you can provide us with feedback on our product:

1. Pop into your local store to share feedback with our store educators.

2. Share your feedback with our Guest Education Centre team by emailing gec@lululemon.com.au.

What type of product feedback are you looking for?

We’d love you to consider the following when sharing your feedback with us:

• what do you like/not like about the product?

• has it performed the way you needed it to?

• what would improve the product?

• what products do you feel we need to solve for in the future?

We want to hear how the product is working out for you whilst going about your sweaty endeavours. Please refrain from using language that may be offensive, insulting, defamatory, discriminatory, clearly untrue or otherwise illegal when giving feedback.

 

How often do I give feedback?
The expectation is that lululemon receives feedback from you a minimum of three times per year on product you have worn and used personally.

 

 

The nitty gritty details

• By being a member in this program, you acknowledge and consent to these terms and conditions.

• Approved members receive 25% discount on full priced items for in-store and online purchases.

• Marked down items are available to be purchased with 25% discount in store but not online.

• Discount cannot be used to purchase gift cards/e-gift cards.

• Members may not purchase product using the discount through a phone sale order.

• Discount is for members only; it cannot be extended to friends or family, used to purchase products for others, or used to purchase products that are to be resold. You warrant that the products you purchase using the discount are for your own personal use and you will not use the discount to purchase goods other than for your own use.

• The member must be physically present in the store to receive the discount and purchases cannot be made using the discount on behalf of a member.

• Membership will come to an end when you are no longer a “leader in sweat” as listed above.

• Members will need to revalidate in store annually to maintain eligibility upon membership expiry.

• The discount cannot be combined with any other discount (special event, etc.).

• We reserve the right to modify or change the discount at any time, and we may reject a sale or refuse to apply the discount (including if you are in breach of these discount terms). If we change the discount, we will notify you of such change.

• The feedback from you must reflect your genuine, personal views and opinions.

• All trademarks, service marks, trade names, logos and trade dress of lululemon and our related companies whether registered or unregistered (collectively the "Marks") are proprietary to lululemon or our related companies. Membership in the program does not entitle members to use the Marks without the express written consent of us.

• Our return policy applies to product purchased with the discount. To review our return policy, please click here. 

• These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with us or our related companies or affiliate for other products or services.

• You are not in any joint venture, partnership, employment, or agency relationship that exists with us or any of our related companies or affiliates as a result of these Terms and Conditions.

• You will comply with all applicable laws, rules or obligations that you are or may be subject to.

• Our Privacy Policy is incorporated into these Terms and Conditions

 

 

Confidentiality
You will not disclose to any third party, directly or indirectly, any confidential information (i.e. such as non-public information). To the fullest extent permitted by law, you will not modify, alter, deface or remove any of lululemon’s logos, marks or proprietary rights notices on the product you purchase, or engage in any activity in respect of such products that is offensive, unlawful or untruthful.

You will not directly or indirectly copy, distribute, sell, modify, transfer, reverse engineer, disassemble or create derivative works from such products

 

 

Release
To the fullest extent permitted by law, you agree to release us, our respective, directors, officers, employees and agents from all liability, claims, damages, losses, liabilities and other costs or expenses with respect to the R&D Program.

 

 

Termination by Us

When you have violated any of the clauses in these Terms and Conditions, we will serve an email notice to you terminating your membership immediately. No compensation or damage whatsoever will be payable by us upon termination.   

We shall terminate your membership when either you are no longer a “leader in sweat” as listed above or the program comes to an end.