Sweat Collective FAQ

SheerID is our third-party verification service, whom we’ve partnered with to help make verification easy and secure. You’ll get an email from them once you get started. To learn more about SheerID, head here.

Required documentation varies based on the type of sweat you’re an active leader in. Our integrated SheerID verification system will only request applicable documentation. 

You should receive an email from SheerID within 5 min to 1 hour. Once you’ve been verified, your 25% off will be activated and ready for use. If you’ve been verified, congrats! If not, you may need to submit some additional information. If you have any trouble with your application, you can reach out to SheerID here. To learn more about SheerID, head here.

We welcome you to use your 25% off both online and in-store.  

 

To use the 25% online, sign into the same account you used to get verified. As soon as the Sweat Collective badge appears on your account profile, your benefit is ready to use. Before checkout on the “My Bag” page, make sure your 25% off toggle is turned on.  

 

To use the 25% in-store, make sure you’ve been verified online prior to shopping and let one of our educators in-store know you’re eligible. Show your badge within your online account and they’ll handle the rest. Don’t forget to bring a valid ID.

Your 25% off is only for you. If you’re shopping online for other people, we ask that you switch your 25% off to “off” at checkout. Misuse of your 25% off could lead to removal from the program. See Sweat Collective Terms here.

Your 25% off applies on purchases online and in-store. It's valid on full price lululemon gear only for yourself on our New Zealand websites and stores. It’s not valid for markdowns, e-gift cards, in combination with other promotions, or for gifting or resale. Exclusions apply. See Sweat Collective Terms here.

Absolutely. If you’re having second thoughts about your gear, don’t worry. You have 30 days from the delivery date to return it. Check out our full return policy here.

Short answer, no. To join Sweat Collective, you will need to get verified via our online integrated SheerID digital verification system. Once you’ve been verified, your 25% off will be activated on your lululemon account so you can start shopping online or in store.

More than once, and more than twice! There’s no limit to the number of times you can use your 25% off. This is subject to change, but you can see Sweat Collective Terms and Conditions here.

You’ll hear from us, once your membership is up for renewal.

Click “Apply for Sweat Collective” to get started with SheerID, whom we’ve partnered with to help make verification easy and secure. Once you’ve submitted your information, you’ll receive an email from SheerID. If your verification is successful, congrats! Your 25% off will be available within 5 min to 1 hour. If not, you may need to submit some additional information. To learn more about SheerID, head here.

You can shop with your 25% off online and in-store as soon as you receive your confirmation email and your Sweat Collective badge appears in your account.

It’s easy. Just click the "Sign In” link in the top-right corner of this website. Make sure you’re using the same email address and password you used to get verified.

No, your 25% off is only valid in the moment and does not apply to previous purchases, either online or in-store.

For verification questions and trouble-shooting, you can reach out to SheerID at https://www.sheerid.com/help/contact

For any other questions about Sweat Collective, reach out anytime to [email protected] or call our Guest Education Centre at 0800-027-123 (NZ).

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